March 2026

Dear Patient,

Thank you for your patience as we transition to Brown Health Medical Group, part of Brown University Health.

On March 30, 2026, your Brown Physicians, Inc. patient portal, eClinicalWorks (eCW) and Healow (the patient portal app), will be replaced by Brown University Health’s electronic health record and patient portal, MyChart. Medical information for appointments starting on this date and moving forward will be available on MyChart.

Key Dates

At noon on Friday, March 27, 2026, messaging on eCW/Healow will be turned off. You will no longer be able to send or receive messages.

You have until March 30, 2026, to download any information or data from eCW/Healow.

From March 30, 2026, through May 29, 2026, you will still be able to view your portal but you will not be able to download documents and you will not be able to send messages via the eCW portal.

Medical information for appointments and procedures completed on March 30, 2026 and going forward will be available on MyChart.

In the meantime, you can access eCW here.

MyChart

With MyChart, you have the opportunity to:

• Request appointments at your convenience
• Complete pre-visit tasks from home
• Connect with a provider no matter where you are
• Send a direct message to treatment team
• View test results
• Refill medications
• View your health summary and treatment plan

If you already have a MyChart account, there is nothing you need to do. You will start to see updates from your providers and practices who were previously using eCW on MyChart beginning March 30, 2026.

If you do not have a MyChart account, you can sign up for one the next time you visit your Brown Health Medical Group provider or sign up online.

Our MyChart Patient Portal Customer Service team is available to help you sign up, answer your questions, or assist with any issues you experience with the new portal. To contact MyChart Customer Service, please call 401-606-6957.

Your Medical Records

If you need copies of your medical records, you can request those from the provider’s office, from the hospital where you were treated, or contact Health Information Management at 401-793-2222.

Please call your care team with any questions or concerns during this time.

Billing

Beginning March 30, 2026, bills you receive for services rendered will come from Brown University Health. When you receive a statement of benefits from your insurance provider, it will identify Brown Health Medical Group as your healthcare provider.

Find us online

Starting March 30, 2026, you can visit BrownHealthMedicalGroup.org for program and location contact information.

What’s Not Changing

Your care will not change. You can expect the same excellent care you have received in the past, with the added benefits of belonging to a healthcare system where you can access everything you need for your care journey, and manage it all in one place, MyChart.

We Appreciate Your Patience

We appreciate your patience and understanding as our staff becomes more familiar with the new electronic health record and patient portal.

We are excited for our patients to experience the many benefits of our new systems and are confident that once fully implemented, you’ll be pleased with the improved patient experience.

Thank you for trusting us with your healthcare.

Sincerely,
Your Care Team